1. Introduction
Botanical Homes (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.
2. Information We Collect
- Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment details.
- Usage Data: We collect information on how you access and use our website, including your IP address, browser type, operating system, and pages visited.
- Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about your usage patterns.
3. How We Use Your Information
- Order Processing: To process and fulfill your orders, including sending you emails to confirm your order and provide shipping updates.
- Customer Service: To respond to your inquiries and provide customer support.
- Marketing: To send you promotional materials and updates about our products and services, if you have opted to receive such communications.
- Improvement: To improve our website, products, and services based on your feedback and usage patterns.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
4. How We Protect Your Information
- Security Measures: We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption technology to protect sensitive information transmitted online.
- Access Control: Access to your personal information is restricted to employees who need the information to perform a specific job (e.g., billing or customer service).
5. Sharing Your Information
- Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential.
- Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Your Rights
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., if we need to retain your information to comply with a legal obligation).
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us directly.
7. Cookies and Tracking Technologies
- Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our site and enable certain features.
- Tracking Technologies: We may also use web beacons, tracking pixels, and similar technologies to collect usage and demographic information.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: support@botanicalhomes.com