Delivery & Return

• Order Dispatch: Orders will be dispatched within 1-2 business days after placing the order.
• Shipping Time: Once dispatched, delivery times will vary depending on your location. You will receive a tracking number via email once your order has been shipped.

Return Policy

At Botanical Homes, we take great care to ensure that your home decor products arrive in perfect condition. However, due to the nature of our products, returns are not generally applicable.

Damaged Products

If you receive a damaged product, we are here to help. Please follow these steps to ensure a smooth return process:

1. Unboxing Video: Prepare a detailed unboxing video of the damaged product. This video should clearly show the packaging, the damaged product, and the damage itself.
2. Contact Us Promptly: Contact us within 24-48 hours of receiving the damaged product. You can reach out to our customer service team via email or phone.
3. Submit Video Evidence: Submit the unboxing video along with your contact information and order number.

Once we receive and review your unboxing video, we will determine if it meets our criteria for a return. If the video is satisfactory, we will process your return request promptly.

Contact Information

For any questions or concerns regarding your order, please contact our customer service team at:

• Email: support@botanicalhomes.com